Amerigroup. An Anthem Company.

Maryland Providers

Provider training academy

Amerigroup Community Care offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they become available.

Training and tutorials



Schedules and Registration

Provider Pathways Digital Provider Orientation

Provider Pathways is a 24/7 educational resource that offers a foundation for doing business with Amerigroup.



Provider Manual

The provider manual provides key administrative information, including the quality improvement program, the utilization management program, quality standards for participation, claims appeals, and reimbursement and administration policies.

Learn about Availity

Many of the tools you need — such as eligibility and benefits inquiries, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.

Log in to Availity

Online training in Availity

Amerigroup offers online training to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs and values.

All contracted health care providers with Amerigroup should complete the online Cultural Competency Training.

Cultural competency resources

My Diverse Patients

The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.

My Diverse Patients website

Improving the Patient Experience

What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians.

Cultural competency and patient engagement

A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients.

Caring for diverse populations

A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs and needs of diverse patients.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality service for our members.