Amerigroup. An Anthem Company.

Tennessee Providers

Contact Amerigroup Community Care


Provider Services

For provider questions and claims issues:

Medicaid & CHIP

1-800-454-3730

Medicare Amerivantage

1-866-805-4589

Fax

1-800-964-3627

TTY

711

Amerigroup Community Care

22 Century Blvd.
Suite 220
Nashville, TN 37214

Local phone number: 615-231-6065

Receive email from Amerigroup

Amerigroup is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Amerigroup Community Care provider self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Amerigroup associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

English: 1-866-864-2544

Spanish: 1-866-864-2545

Amerigroup On Call is a telephonic, 24-hour triage service your Amerigroup patients can call to speak with a registered nurse who can help them:

  • Find doctors when your office is closed, whether after hours or weekends.
  • Schedule appointments with you or other network doctors.
  • Get to urgent care centers or walk-in clinics.
  • Speak directly with a doctor or a member of the doctor’s staff to talk about their health care needs.

We encourage you to tell your Amerigroup patients about this service and share with them the advantages of avoiding the emergency room when a trip there isn’t necessary or the best alternative. TTY services are available for the hearing impaired, and language translation services are available.

Our case managers are registered nurses and are available from 8:30 a.m. to 5:30 p.m. Local time, Monday through Friday. Confidential voice mail is available 24 hours a day.

Please call 1-888-830-4300 to reach one of our care managers. Your patients can get information about DM program services by visiting the Amerigroup member site or calling 1-888-830-4300.

Do you have questions for our Technical Support team? Call us for assistance:

  • Amerivantage (Medicare) providers: 1-866-805-4589
  • All other providers: 1-800-454-3730

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.