Amerigroup. An Anthem Company.

Tennessee Providers

Contact Amerigroup Community Care

Provider Services

For provider questions and claims issues:

Medicaid & CHIP


Medicare Amerivantage






Amerigroup Community Care

22 Century Blvd.
Suite 220
Nashville, TN 37214

Local phone number: 615-231-6065

English: 1-866-864-2544

Spanish: 1-866-864-2545

Amerigroup On Call is a telephonic, 24-hour triage service your Amerigroup patients can call to speak with a registered nurse who can help them:

  • Find doctors when your office is closed, whether after hours or weekends.
  • Schedule appointments with you or other network doctors.
  • Get to urgent care centers or walk-in clinics.
  • Speak directly with a doctor or a member of the doctor’s staff to talk about their health care needs.

We encourage you to tell your Amerigroup patients about this service and share with them the advantages of avoiding the emergency room when a trip there isn’t necessary or the best alternative. TTY services are available for the hearing impaired, and language translation services are available.

Our case managers are registered nurses and are available from 8:30 a.m. to 5:30 p.m. Local time, Monday through Friday. Confidential voice mail is available 24 hours a day.

Please call 1-888-830-4300 to reach one of our care managers. Your patients can get information about DM program services by visiting the Amerigroup member site or calling 1-888-830-4300.

Do you have questions for our Technical Support team? Call us for assistance:

  • Amerivantage (Medicare) providers: 1-866-805-4589
  • All other providers: 1-800-454-3730

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.