Amerigroup. An Anthem Company.

Tennessee Providers

Training Academy


Amerigroup Tennessee offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.

Schedules and registration

Provider manual

The provider manual provides key administrative information, including the quality improvement program, the Utilization Management program, quality standards for participation, claims appeals, and reimbursement and administration policies.

Training and tutorials

Cultural competency resources

Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Amerigroup wants to help by offering the following comprehensive trainings and resources, as we all work together to achieve health equity.

My Diverse Patients

The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their diverse backgrounds.

My Diverse Patients website

Improving the Patient Experience

What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians.

Cultural competency and patient engagement

Caring for Diverse Populations Toolkit

A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.

Learn about Availity

Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.

Log in to Availity

Online training in Availity

Amerigroup offers online training to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs and values. All contracted health care providers with Amerigroup should complete the online Cultural Competency Training.

Accessing training within Availity

  1. Log in to Availity Portal.
  2. From the Availity home page, select Payer spaces from the top navigation.
  3. Select the Amerigroup Community Care health plan from the Payer Spaces menu.
  4. Select Access Your Custom Learning Center from the Applications tab.
  5. Complete your Profile, if prompted.
  6. Choose from the available courses listed, search the catalogue or navigate to specific courses using the Filters menu on the left side of the screen.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.