Contact Amerigroup Community Care

• 1-800-600-4441
• TTY: 711

When members need information and education about medical conditions, health care and prevention, our 24-hour Nurse HelpLine provides them with triage services and helps direct them to appropriate levels of care. We have listed the 24-hour Nurse HelpLine telephone number on our members’ ID cards to ensure they can access health care information whenever they need it.

Our Nurse HelpLine offers:

• Availability 24/7.
• Information based on nationally recognized and accepted guidelines.
• Translation services in 150 different languages and for members with difficulty hearing.
• Education for members about appropriate alternatives for handling non-emergent medical conditions.
• Member's assessment reports faxed to provider's office within 24 hours of receipt of the call.
• Monthly postcards mailed to members who have accessed the emergency room in the past month to reinforce the importance of notifying the primary care provider of health concerns.

• 1-800-600-4441
• TTY: 711

Teladoc physician consultation services are available through the 24-hour Nurse HelpLine 24/7 for our Amerigroup Amerivantage members.

Our care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday to Friday. Confidential voice mail is available 24 hours a day.

Please call 1-888-830-4300 to reach one of our care managers. Your patients can get information about Disease Management program services by visiting https://www.myamerigroup.com/nj/home.html or calling 1-888-830-4300.

Do you have questions for our Technical Support team? Call us for assistance:

• Amerigroup Amerivantage providers: 1-866-805-4589
• All other provider: 1-800-454-3730