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New Mexico Providers

Contact Amerigroup Community Care of New Mexico, Inc.


Contact Us

Provider Services

For provider questions and claims issues:


Medicare: Amerigroup Amerivantage (Medicare Advantage)

1-866-805-4589

Email

mpsweb@amerigroupcorp.com

Amerigroup


Call

Local phone number

1-505-875-4320

Fax

1-800-964-3627

TTY

711

Phone: 1-800-600-4441

TTY: 1-800-855-2880

When members need information and education about medical conditions, health care and prevention, our 24-hour Nurse HelpLine provides them with triage services and helps direct them to appropriate levels of care. We’ve listed the Nurse HelpLine telephone number on our members’ ID cards to ensure they can access health care information whenever they need it.

Our Nurse HelpLine offers:

  • Availability 24/7.
  • Information based on nationally recognized and accepted guidelines.
  • Translation services in 150 different languages and for members with difficulty hearing.
  • Education for members about appropriate alternatives for handling nonemergent medical conditions.
  • Member's assessment reports faxed to provider's office within 24 hours of receipt of the call.
  • Monthly postcards mailed to members who have accessed the emergency room in the past month to reinforce the importance of notifying the PCP of health concerns.

Phone: 1-800-600-4441

TTY: 1-800-855-2880

Teladoc physician consultation services are available through the Nurse HelpLine 24/7 for our Amerigroup Amerivantage members.

Do you have questions for our Technical Support team? Call us for assistance:

  • Amerigroup Amerivantage providers call 1-866-805-4589.
  • All other providers call 1-800-454-3730.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality service for our members.