Contact Amerigroup Community Care of New Mexico, Inc.
Provider Services
For provider questions and claims issues:
Medicare: Amerigroup Amerivantage (Medicare Advantage)
1-866-805-4589
Amerigroup
Local phone number
1-505-875-4320
Fax
1-800-964-3627
TTY
711
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Amerigroup Community Care's provider self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Amerigroup associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Phone: 1-800-600-4441
TTY: 1-800-855-2880
When members need information and education about medical conditions, health care and prevention, our 24-hour Nurse HelpLine provides them with triage services and helps direct them to appropriate levels of care. We’ve listed the Nurse HelpLine telephone number on our members’ ID cards to ensure they can access health care information whenever they need it.
Our Nurse HelpLine offers:
- Availability 24/7.
- Information based on nationally recognized and accepted guidelines.
- Translation services in 150 different languages and for members with difficulty hearing.
- Education for members about appropriate alternatives for handling nonemergent medical conditions.
- Member's assessment reports faxed to provider's office within 24 hours of receipt of the call.
- Monthly postcards mailed to members who have accessed the emergency room in the past month to reinforce the importance of notifying the PCP of health concerns.
Phone: 1-800-600-4441
TTY: 1-800-855-2880
Teladoc physician consultation services are available through the Nurse HelpLine 24/7 for our Amerigroup Amerivantage members.
Do you have questions for our Technical Support team? Call us for assistance:
- Amerigroup Amerivantage providers call 1-866-805-4589.
- All other providers call 1-800-454-3730.