Training Academy
Amerigroup Community Care of New Mexico, Inc. offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.
Training and tutorials
- Medicare Advantage - Understanding Medicare Advantage wellness visits
- Medicare Advantage - Interactive Care Reviewer (ICR) FAQ
- Special Needs Plans and Model of Care
- Claims Appeals Tutorial
- Precertification Status and Appeals Tutorial
- Precertification Request Tutorial
- Member Information and Panel Listing
- Medicare Advantage - Medicare Risk Adjustment Provider Documentation and Coding Guide
Provider manual
The provider manual provides key administrative information, including the quality improvement program, the UM program, quality standards for participation, claims appeals, and reimbursement and administration policies.
Learn about Availity
Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.
Cultural competency resources
My Diverse Patients
The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves, regardless of their diverse backgrounds.