For provider questions and claims issues:
705 5th Ave. S.
Seattle, WA 98104
Local phone number: 1-206-695-7081
Regions: Statewide Providers
Regions: Great Rivers
Veronica Gogo, Provider Experience Consultant
Regions: Salish and Thurston-Mason
Angela Munoz, Provider Experience Consultant
Kenny Sok, Provider Experience Consultant
Region: North Central
Jeremy Reynolds, Provider Experience Consultant
Region: North Sound
Rachelle Tadena-Clark, Provider Experience Consultant
Jennifer Lane, Provider Experience Manager, Sr.
Region: Spokane (Adams County, Ferry County, Lincoln County, Pend Oreille County, Stevens County)
Abigail Osborne-Elmer, LMHC, Provider Experience Manager Sr.
Region: Spokane (Spokane County), Idaho North
Sonja Owen, Provider Experience Consultant
Regions: SW Washington, Oregon
Brittany Davis, Provider Experience Manager Sr.
Region: Greater Columbia
Mica Rockefeller, Provider Experience Consultant
Molly Mathis, Manager, Provider Experience
WA Provider Experience Mailbox
Amerigroup On Call is a telephonic, 24-hour triage service your Amerigroup patients can call to speak with a registered nurse who can help them:
We encourage you to tell your Amerigroup patients about this service and share with them the advantages of avoiding the emergency room when a trip there isn’t necessary or the best alternative. TTY services are available for the hearing impaired, and language translation services are available.
Our care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday. Confidential voicemail is available 24 hours a day.
Please call 1-888-830-4300 to reach one of our care managers. Your patients can get information about DM program services by visiting https://www.myamerigroup.com or calling 1-888-830-4300.
Do you have questions for our Technical Support team? Call us for assistance: