For provider questions and claims issues:
705 5th Ave. S.
Seattle, WA 98104
Local phone number: 1-206-695-7081
Regions: Statewide Providers
Regions: Great Rivers, Salish and Thurston-Mason
Veronica Gogo, Network Relations Consultant
Kenny Sok, Network Relations Consultant
Region: North Central
Jeremy Reynolds, Network Relations Consultant
Region: North Sound
Rachelle Tadena-Clark, Network Relations Consultant
Jennifer Lane, Network Relations Consultant, Sr.
Regions: Spokane and Idaho
Abigail Osborne-Elmer, LMHC, Network Relations Consultant
Regions: Greater Columbia, SW Washington, Oregon
Brittany Davis, Network Relations Consultant, Sr.
Molly Mathis, Manager, Network Relations
Jacquie Owens, Regional Vice President, Provider Network Management
WA Network Relations Mailbox
Amerigroup On Call is a telephonic, 24-hour triage service your Amerigroup patients can call to speak with a registered nurse who can help them:
We encourage you to tell your Amerigroup patients about this service and share with them the advantages of avoiding the emergency room when a trip there isn’t necessary or the best alternative. TTY services are available for the hearing impaired, and language translation services are available.
Our care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday. Confidential voicemail is available 24 hours a day.
Please call 1-888-830-4300 to reach one of our care managers. Your patients can get information about DM program services by visiting https://www.myamerigroup.com or calling 1-888-830-4300.
Do you have questions for our Technical Support team? Call us for assistance: