Amerigroup Washington, Inc. offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.
The provider manual provides key administrative information, including the Quality Improvement program, the Utilization Management (UM) program, quality standards for participation, claims appeals, and reimbursement and administration policies.
Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity* account. You can find instructions for locating and using these tools on the Learn about Availity page.
The My Diverse Patient website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their diverse backgrounds:
All contracted health care providers with Amerigroup should complete the online cultural competency training.
Amerigroup offers online training to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs and values.
Accessing training within Availity’s Custom Learning Center
Offered for any provider groups that would benefit from a live demonstration of Availity applications.
To register for a webinar, select the date and time hyperlink for a topic that interests you and fill out the registration questions:
To access materials from past trainings, please log in to Availity, access your custom learning center, and search the catalogue for the specific course by name.
January 21, 2020, Eligibility and Benefits
February 18, 2020, Authorization and Referrals
March 17, 2020, Claim Submission Professional
April 21, 2020, Claim Submission Facility
May 19, 2020, Attachments (Medical and other)
June 16, 2020, Claim Status Listing
This training is offered for new or established institutional provider groups interested in an overview of how to bill and code form CMS-1450 and CMS-837 institutional claims. Institutional providers include hospitals, residential treatment centers, skilled nursing facilities, hospice organizations, critical access hospitals, etc.
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).
CAHPS is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).