Resource library
Find the exact training materials you’re looking for
Our full library of training resources is available — including toolkits, presentations, fliers, brochures, and other useful assets to help you master the skills and strategies to best serve our members.
Training resources
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
- Compliance Information (Fraud Card)
- Cultural competency and patient engagement
- DSNP Overview Training
- Certification of Mandatory False Claims Act Education Compliance
- Guide to register for and access the Provider Online Reporting application
- Home Health and private duty nursing updates-2020 Provider info expo
- Information About 2020 Special Needs Plans
- Learn more about Provider Pathways
* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.
- Medicare Advantage - Interactive Care Reviewer (ICR) FAQ
- Medicare Advantage - Understanding Medicare Advantage wellness visits
- Medication Precertification Tutorial
- Member Information and Panel Listing
- Nondiscrimination Training Materials
- Nursing Facility Provider Diversion Training
- Patient360 User Guide Training
- Phase 2 IDD Integration Training Deck
- Precertification Request Tutorial
- Precertification Status and Appeals Tutorial
- Provider Initiated Notice Presentation
- Provider updates to account information
- SBIRT Provider Training and Education
- Tennessee Health Link (THL) Care Coordinator Handbook
Manuals and guides
Manuals
Guides
* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.
Fliers and brochures
Tools and toolkits
CMS Toolkit - Telehealth for Providers: What You Need to Know
Continuing medical education (CME) and webinars
Reducing Health Care Stereotype Threat
What Matters Most: Improving the Patient Experience
Additional resources
Implicit Bias Module Series: Kirwan Institute for The Study of Race and Ethnicity
Physician Communication and Patient Adherence to Treatment: A Meta-analysis
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Precertification lookup tool
- Precertification requirements
- Claims overview
- Member eligibility & pharmacy overview
- Policies, guidelines & manuals
- Referrals
- Forms
- Training academy
- Pharmacy information
- Electronic data interchange (EDI)