Contact Amerigroup Iowa, Inc.
Medicaid contacts
Contact Provider Services for member eligibility, prior authorizations and claims payments or disputes.
Medicaid Provider Services
Phone:
1-800-454-3730
Medicaid pharmacy prior authorizations
Phone:
1-800-454-3730
Fax:
1-844-512-9004
Medicaid Provider Relations regional contacts
Receive email from Amerigroup
Amerigroup is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Amerigroup Iowa, Inc. provider self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Amerigroup associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Medicare contacts
Contact the Provider Services Dedicated Service Unit (DSU) for member eligibility, prior authorization, 24-hour Nurse HelpLine and pharmacy services.
Medicare Provider Services
Phone:
1-866-805-4589
Medicare paper claims submissions
Mail to:
Amerigroup Iowa, Inc.
P.O. Box 61010
Virginia Beach, VA 23466-1010
Medicare prior authorizations
Phone:
1-866-805-4589
Fax:
- Home health, durable medical equipment, therapies and discharge planning: 1-888-235-8468
- Concurrent clinical review documentation: 1-888-700-2197
- Behavioral health (inpatient): 1-844-430-1702
- Behavioral health (outpatient): 1-844-430-1703
- Initial admission notifications and all other services: 1-800-964-3627