Amerigroup. An Anthem Company.

Iowa Providers

Provider Training Academy


Amerigroup Iowa, Inc. offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they become available.

Provider manuals

The Amerigroup provider manuals outline key information about our case management and utilization management programs, quality standards for provider participation, claims and appeal guidance, prior authorization requirements, and much more.

Learn about Availity

Many of the tools you need — such as eligibility and benefits inquiries, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.

Log in to Availity

Online training

Amerigroup offers online training in Availity’s Custom Learning Center to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs and values.

To access Custom Learning Center:

  1. Log in to Availity
  2. From the Availity home page, select Payer spaces from the top navigation.
  3. Choose the Amerigroup Iowa, Inc. health plan.
  4. Choose Access Your Custom Learning Center from the Applications tab.
  5. Complete your profile if prompted.
  6. Choose from the available courses listed, search the catalogue or navigate to specific courses from the Filters menu.

Cultural competency resources

Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources and tools to offer culturally competent care. Amerigroup wants to help by offering the following comprehensive trainings and resources, as we all work together to achieve health equity.

My Diverse Patients

The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.

My Diverse Patients website

Improving the Patient Experience

What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians.

Cultural competency and patient engagement

A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients. All contracted health care providers with Amerigroup should complete this training.

Interpreter services

Engaging a qualified interpreter improves effective communication between you and your patient. The interpreter services guide below outlines the interpreter services available to providers and staff through Amerigroup, in addition to practical tips for communicating with both interpreters and patients who speak limited English. This includes a page in 12 languages to help you say: One moment please while I call an interpreter. This service is free.

Caring for diverse populations

A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs and needs of diverse patients.

Provider tools & resources

Interested in becoming a provider in the Amerigroup network?

We look forward to working with you to provide quality service for our members.