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District of Columbia

Continuing medical education


Applying best practices

Numerous studies have shown that a patient’s primary healthcare experience and, to some extent, their healthcare outcomes are largely dependent upon provider and enrollee interactions. That’s why Amerigroup District of Columbia, Inc. has an online learning site called My Diverse Patients that offers insights on how to communicate with your diverse enrollee population.

Through the use of compelling real-life stories that convey practical strategies for implementing patient care, providers learn how to apply best practices.



Continue your learning

As more CME/CEU courses become available you can find them here.

Elsevier Performance Manager

Elsevier provides computer-based curricula for the Amerigroup District of Columbia, Inc. Provider Training Academy on a variety of subjects, including:

  • Understanding trauma
  • Behavioral health
  • Long Term Services and Supports (LTSS)
  • Disability rights
  • and much more.

Elsevier gives easy access to training modules designed to assist you and your team in providing enhanced support and services for Amerigroup District of Columbia, Inc. enrollees. Elsevier provides a record and transcripts of your completed courses, as well as any CEU credits earned.

How to Access Elsevier Performance Manager

All participating providers can have access to Elsevier. If you would like to register, please complete a brief registration survey. Once registered you can access Elsevier. For more information please utilize our Elsevier resources.

Note: Registration usually takes 5 days to process.

Access Elsevier

Related information

Coming Soon!


Improving the Patient Experience

What Matters Most: Improving the Patient Experience can be accessed using your smartphone, tablet, or computer. Providers may apply their completion of the course toward continuing medical education (CME) credit certification. The training has been reviewed and is acceptable for up to one prescribed credit by the American Academy of Family Physicians.
*This curriculum is available at no cost to providers and their clinical staff nationwide.

**This Enduring Material activity, What Matters Most: Improving the Patient Experience, has been reviewed and is acceptable for up to 1.00 elective credit(s) by the American Academy of Family Physicians. AAFP certification began May 1, 2020. Term of approval is for one year from this date. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

How will this benefit you and your office staff?

You will learn tips and techniques to:

  • Improve communication skills
  • Build patient trust and commitment
  • Expand your knowledge of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Like you, Amerigroup District of Columbia, Inc. is committed to improving the enrollee experience in all interactions, and we are proud to work collaboratively with our provider network to provide support and tools to reach our goal.

CAHPS resources

All topics


Resources to further every provider’s education

Home to all the training and onboarding resources that every provider—new or experienced—can use to further their education. 


Tools to offer culturally competent care

To best serve our diverse populations it is important for our providers to have the knowledge, resources, and tools to provide the best care to all our enrollees.


Events to keep you up to date

Find upcoming webinars, training sessions, and other events to keep you up to date on available learning opportunities.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality service for our enrollees.