Amerigroup. An Anthem Company.

Texas Providers

Electronic Visit Verification


Electronic visit verification (EVV) is a computer-based system that electronically verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. The EVV program was implemented to replace paper-based attendant timesheets.

Texas requires EVV for certain Medicaid-funded home- and community-based services provided through the Health and Human Services Commission (HHSC) and managed care organizations.

EVV Policies and Procedures

This section provides EVV policies and procedures specific to Amerigroup and HHSC. Amerigroup complies with all of HHSC’s EVV policies and procedures.

EVV Visit Maintenance (VM) Unlock Request Information

This section contains information for visit maintenance unlock requests.

EVV Quarterly Provider Compliance Reviews

This section contains Amerigroup quarterly summary of the EVV Provider Compliance Reviews.

Documents will be posted as they become available.

EVV Alerts

This section provides EVV alerts on changes or updated information specific to Amerigroup and HHSC.

EVV System Transfer

This section provides information related to providers transitioning from one EVV system to another EVV system.

The 21st Century Cures Act

The 21st Century Cures Act Section 12006, is a federal law requiring all states to use EVV for Medicaid personal care services and home health services; including services delivered through the Consumer Directed Services option and the Service Responsibility Option.

Provider tools & resources

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