Phone:
1-888-830-4300
Contact Amerigroup Community Care
For help with eligibility verification, claims, and general provider questions, please call the appropriate Amerigroup phone number below. Note that Amerigroup is also available 24/7 to accept claims, prior authorization requests and more via the Availity Portal.
Provider Services
Call Amerigroup Provider Services for prior authorization/notification, member eligibility, claims information, behavioral health, interpreter services, pharmacy services, case management, general inquiries and recommendations that you may have about improving our processes and managed care program.
After hours, please call the 24-hour Nurse HelpLine.
Hours: Monday to Friday 7 a.m. to 7 p.m.
Phone:
1-800-454-3730
Fax:
1-800-964-3627
Email us!
24-hour Nurse HelpLine
Phone:
1-800-600-4441 (TTY: 711)
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Amerigroup Community Care provider self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Amerigroup associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Georgia Families 360°SM
Georgia Families 360°SM Care Coordination Team
Hours: Monday to Friday, from 8:30 a.m. to 5:30 p.m., as well as after hours for urgent/emergent issues
Phone:
1-855-661-2021
Email:
Transportation
Non-emergency transportation (NET) is covered as a value-added benefit for PeachCare for Kids® and Georgia Families 360°SM members through ModivCare. Call ModivCare at 1-866-913-4506.
Please contact the Georgia Families 360°SM Care Coordination team if assistance is needed to coordinate any transportation services.
ModivCare
1-866-913-4506
Disease Management
Our DM care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday to Friday. Confidential voicemail is available 24 hours a day. Please call 1-888-830-4300 to reach one of our care managers.
Reporting changes in practice status
Mail: Amerigroup Community Care
Provider Solutions
4170 Ashford Dunwoody Road, Suite 100
Atlanta, GA 30319
Fax:
1-866-574-6725
Email:
Amerigroup Local Offices
Atlanta
740 West Peachtree Street NW
Atlanta, GA 30308
Local phone number:
1-678-587-4840
Augusta
621 Northwest Frontage Road, Suite 310
Augusta, GA 30907
Local phone number:
1-706-868-4401
Columbus
6087 Technology Parkway
Columbus, GA 31820
Local phone number:
1-706-562-2700
Savannah
8001 Chatham Ctr Drive, Suite 100
Savannah, GA 31405
Local phone number:
1-912-235-4470