Amerigroup of Georgia

Providers - Georgia

Contact Amerigroup Community Care


For help with eligibility verification, claims, and general provider questions, please call the appropriate Amerigroup phone number below. Note that Amerigroup is also available 24/7 to accept claims, prior authorization requests and more via the Availity Portal.

Provider Services

Call Amerigroup Provider Services for prior authorization/notification, member eligibility, claims information, behavioral health, interpreter services, pharmacy services, case management, general inquiries and recommendations that you may have about improving our processes and managed care program. 

After hours, please call the 24-hour Nurse HelpLine.

Hours: Monday to Friday 7 a.m. to 7 p.m.

Phone:

1-800-454-3730

Fax:

1-800-964-3627

Email us!

mpsweb@amerigroupcorp.com

24-hour Nurse HelpLine


Phone:

1-800-600-4441 (TTY: 711)

Your Local Provider Relations Representatives

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Amerigroup Community Care provider self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Amerigroup associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

Georgia Families 360°SM

Georgia Families 360°SM Care Coordination Team


Hours: Monday to Friday, from 8:30 a.m. to 5:30 p.m., as well as after hours for urgent/emergent issues

Phone:

1-855-661-2021

Email:

ga360trng@amerigroup.com

Transportation

Non-emergency transportation (NET) is covered as a value-added benefit for PeachCare for Kids® and Georgia Families 360°SM members through ModivCare. Call ModivCare at 1-866-913-4506

Please contact the Georgia Families 360°SM Care Coordination team if assistance is needed to coordinate any transportation services.

ModivCare

1-866-913-4506

Disease Management

Our DM care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday to Friday. Confidential voicemail is available 24 hours a day. Please call 1-888-830-4300 to reach one of our care managers.

Phone:

1-888-830-4300

Reporting changes in practice status

Mail: Amerigroup Community Care 
Provider Solutions 
4170 Ashford Dunwoody Road, Suite 100 
Atlanta, GA 30319

Fax:

1-866-574-6725

Email:

gaprovupdates@amerigroup.com

Amerigroup Local Offices

Atlanta

740 West Peachtree Street NW
Atlanta, GA 30308

Local phone number:

1-678-587-4840

Augusta

621 Northwest Frontage Road, Suite 310
Augusta, GA 30907

Local phone number:

1-706-868-4401

 

Columbus

6087 Technology Parkway
Columbus, GA 31820

Local phone number:

1-706-562-2700

 

Savannah

8001 Chatham Ctr Drive, Suite 100
Savannah, GA 31405

Local phone number:

1-912-235-4470

Provider tools & resources

Interested in becoming a provider in the Amerigroup network?

We look forward to working with you to provide quality services to our members.