Availity is a portal for providers and staff that simplifies provider transactions such as eligibility and benefits inquiry, claims submission, claims status inquiry and authorizations.
The Interactive Care Reviewer (ICR) tool in Availity is the Amerigroup Community Care utilization management (UM) feature that allows providers and staff to:
You can access the ICR from the Availity Portal home page.
Note: Your organization's Availity administrator must complete a separate registration process and grant access to users in the organization in order to access certain tools like member panel listings and member reports. You can confirm who has Availity administrator access in your organization any time via your Availity account dashboard.
To register your organization, visit Availity.com and select Register. Note that you will need your organization’s tax ID to complete registration.
It is recommended that the Availity Administrator set up one of their users as an Administrator Assistant role in Availity to avoid business disruption if the Administrator is not available for a length of time or leaves the organization.
To change administrators:
To update organization information if you’re an administrator: