Provider Training Academy

Amerigroup Community Care offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training resources as they are available.

Schedules and registration

Provider Pathways eLearning

Provider Pathways is a 24/7 educational resource that offers a foundation for doing business with Amerigroup Community Care. It’s designed to be user friendly and gives you flexibility when scheduling training for yourself and your staff.

Provider manual

The provider manual provides key information regarding the quality improvement program, utilization management (UM), quality standards for providers, claims appeals, reimbursement policies and more.

SBIRT Toolkit

Screening, Brief Intervention, and Referral to Treatment (SBIRT)

A clinician’s tool for identifying risky substance use behaviors and providing appropriate intervention.

Screening, brief intervention, and referral to treatment, commonly referred to as SBIRT, is an evidence-based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders. The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD).

If you wish to print SBIRT educational materials, please review the links below to obtain a downloadable flier and brochure. For any further discussions regarding SBIRT, please contact your Provider Experience or Provider Relations representative.

Learn about Availity*

Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.

Cultural competency resources

My Diverse Patients

The My Diverse Patient website offers learning experiences, techniques and helps you to provide the individualized care every patient deserves regardless of their backgrounds.

Improving the Patient Experience

What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one CME credit by the American Academy of Family Physicians.

Cultural competency training and toolkit

Information for foster caregivers and advocates

Are you a caregiver or advocate for children, youth or young adults currently or formerly in foster care, getting adoption assistance or in the juvenile justice system? If you have a role in the care of these children and youth, this is your online resource  for all the educational tools, assessments, news and events you need to stay informed.

You can access training related to Georgia Families 360°SM and trauma assessments via the Relias Learning site; email  to get the access code.

Online training in Relias

Amerigroup offers complementary access to an online training system called Relias. You can obtain a login by emailing . Once you have created a login you will be able to access a variety of trainings, most offering CEU credits.

Log in to Relias Learning

Provider tools & resources

Interested in becoming a provider in the Amerigroup network?

We look forward to working with you to provide quality services to our members.