Amerigroup Community Care offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training resources as they are available.
The provider manual provides key information regarding the quality improvement program, utilization management (UM), quality standards for providers, claims appeals, reimbursement policies and more.
Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.
The My Diverse Patient website offers learning experiences, techniques and helps you to provide the individualized care every patient deserves regardless of their backgrounds.
What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one CME credit by the American Academy of Family Physicians.
Are you a caregiver or advocate for children, youth or young adults currently or formerly in foster care, getting adoption assistance or in the juvenile justice system? If you have a role in the care of these children and youth, this is your online resource for all the educational tools, assessments, news and events you need to stay informed.
You can access training related to Georgia Families 360°SM and trauma assessments via the Relias Learning site; email firstname.lastname@example.org to get the access code.
Amerigroup offers complementary access to an online training system called Relias. You can obtain a login by emailing. Once you have created a login you will be able to access a variety of trainings, most offering CEU credits.